Should IT Professionals Acquire Interpersonal Skills?

March 27, 2009

Today’s dynamic business environment requires IT Professionals to be more than technically proficient. Technical professionals possessing “behavioral competencies” create value for the enterprise, promoting alliances with the business units they support.

In order to maximize the cultivation of genuinely positive business relationships, information services staff need to acquire the interpersonal skill set that enables them to earn the partnership.

Traditionally, the technically oriented career path of Information Technology workers has included little or no opportunity for them to develop the kind of “soft skills” necessary for building successful client relationships.

Participating in programs fostering proficiencies in key areas, such as communication skills, active listening, conflict resolution and negotiation, team building, strategic thinking, customer service, consulting skills, management fundamentals and a myriad of valuable attributes should be viewed as a wise investment for IT pros and IT managers who understand the benefits of being perceived as a valued and credible business collaborator.

Equipping the savvy technician, or one wanting to transition into a managerial role, with strategies that empower him or her to positively influence internal clients, resolve conflict, adapt to change, manage time, handle stress, set priorities and promote an enhanced grasp of business processes, invariably benefits the entire organization.

Maximizing performance improvement and transforming adversarial relationships into alliances between IT and its customers is the foundation for the achievement of organizational goals. TRAININGURU offers solutions which not only facilitate the laying of this fundamental groundwork—we facilitate the learning of a comprehensive portfolio of tools, strategies and techniques enhance professional development, while effectively creating extraordinary value for the business enterprise.

John A. Fallone, President & CEO – TRAININGURU


One Response to “Should IT Professionals Acquire Interpersonal Skills?”

  1. Darin G Says:

    There has been a quest in the information services realm for more than two decades – – “alignment.”

    IT teams equipped “people skills” build relationships and form bonds with the business units with whom they work. The result is improved productivity, enhanced problem solving and reduced costs.

    I enjoyed reading your blog post.


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